John Palen of Allied Executives
ROSEVILLE, Minn. -- No one celebrates "average." And no one raves about the "OK" customer service at their favorite retailer.
What we do get excited about is excellence.
John Palen, of Allied Executives, a peer-mentoring group for business owners and CEO's, says excellence comes from "passion, commitment and expertise."
It's a long way between the goal of excellence, and realizing that goal, according to Palen.
"One of the things I like to talk about is the one page business plan," said Palen.
"It's a way of defining exactly, what is our company's mission, our vision, our purpose, and values, and, then, we can define from there what our strategic objectives are."
Palen says company leaders need to be in it for the long haul.
"Leaders in companies need to identify and create and transform employee culture to achieve excellence, and excellence takes patience. It takes a long time to develop," said Palen.
Palen says once a company defines its plan for excellence, the next step is making sure the right people are in the right place to make it happen.
That can be a painful process.
"The more organized and clear a company is about who they are, where they're going to go and how they're going to get there, those employees are going to show up like they fit, or they don't," said Palen.
"And when they don't, it's got to be dealt with. In many cases, 50-percent turnover has occurred because a company has declared a major change."
For those who remain, rewarding excellence can be tricky as we continue to dig out of the trough of the Great Recession.
"I don't think compensation will readjust itself," said Palen. "I think it's more about focusing on a culture where people are really excited and happy to be involved with their role in the company they are working with," Palen added.
"Companies just aren't going to be able to get pay back up to where it used to be for sometime."
Palen says it comes down to a more personal reward, job satisfaction.
(Copyright 2010 by KARE. All rights reserved.)