Customers rank Northwest last among big airlines

4:11 PM, Jun 20, 2007   |    comments
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This is one JD Power and Associates survey that Northwest Airlines probably won't want to cite. Northwest ranked last in customer satisfaction among big airlines in a survey released by JD Power. Northwest got low marks in categories such as flight crews and in-flight amenities. JD Power based its survey on responses from more than 96-hundred passengers who flew on a large North American airline between April 2006 and April 2007. Airline expert Terry Trippler says the survey was conducted during a "very tumultuous time" for Northwest flight attendants. Trippler says flight attendants were "less than friendly" after Northwest imposed work terms on them last July after they rejected a second concessionary contract. Northwest has since emerged from bankruptcy. In response to the survey, Northwest says it has "a renewed commitment to improving the customer travel experience."

(Copyright 2007 by The Associated Press. All Rights Reserved.)

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