Cold Weather Rule expires, past-due customers warned

11:21 AM, Apr 15, 2013   |    comments
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MINNEAPOLIS - The thermometer suggests that winter isn't over yet, and customers with past-due natural gas accounts could soon find themselves in the cold as Minnesota's Cold Weather Rule (CWR) expires.

The Minnesota CWR runs from Oct. 15 through April 15. It was put in place to protect residential customers who are having problems paying their natural gas bill from having their service disconnected during the state's coldest season.  

"As a result, customers who anticipate having a problem paying their natural gas bill, receive a disconnection notice or need their natural gas service reconnected are urged to call us immediately so that we can discuss payment arrangements," said Joe Vortherms, vice president of operations for CenterPoint Energy. "Plus, we can help them enroll in CenterPoint Energy's bill payment programs and direct them to energy assistance funding available at local social service agencies."

CenterPoint Energy says it offers a variety of payment options and energy assistance program information that may help customers in need.

Customers can now use CenterPoint Energy's new online and automated telephone options to make a one-time payment, setup a payment arrangement, report a payment made at an authorized bill payment center and to have service reconnected (web only) at www.centerpointenergy.com/selfservice.

To make a payment by phone and avoid service disruption, or to learn more about energy assistance, please call 1-612-372-4680 or 1-800-729-6164.

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